Oireachtas Joint and Select Committees

Thursday, 13 November 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Overview of Banking Sector: Ulster Bank

10:35 am

Mr. Jim Brown:

On the last question, the highest loan-to-value ratio is 90%. On loan-to-income ratio, I understand we lend up to 4.5 times the income. Some 85% of our loans are for an income multiple of 3.5 or less. From our perspective, in terms of the Central Bank's recommendations, the loan-to-income rate is the key driver and we are quite comfortable with a rate of 3.5.

I cannot give a guarantee on branch closures. We continue to review our network based on changes in customer behaviour. We have invested heavily in alternative channels. For example, this year we have done 7,000 web chat calls a month. We have two banks on wheels in the Republic and will bring two more to Northern Ireland. Transactions going through branches have decreased by €10 million, or 36%, since 2011, and footfall has fallen significantly. The branch network reduced by 16% over that time.

On the other hand, we have seen digital banking increase by 140%. There is a major shift towards digital transactions. That said, branches are incredibly important to us and we conduct a lot of our more complex business in them, such as business and mortgage lending, investment advice and so on. They still play a critical role in the business, but we have to respond to the reality of the changing market.