Pearse Doherty (Donegal South West, Sinn Fein)
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The issue two years ago was huge and impacted on many customers, North and South. There have been other issues in the bank in respect of IT. This year the bank miscalculated tax relief for 7,500 customers and it is now imposing a penalty on them for that miscalculation by the bank. If Mr. Brown understands how stretched people are in terms of disposable income, the mistake the bank made and the benefit it conferred on them has more than likely been spent. Trying to claw that back, and it amounts to more than €300 in a year, is a sizeable burden. Given that it was the bank that made the error, why did it not take the hit?