Mr. Patrick Mulley:

The reorganisation demonstrated that is not true in that to achieve a nominal figure of 4,000 people had to be managed out. Therefore, we were over-subscribed for the 4,000 places. In regard to the commentary around turnover, while turnover in the first year is quite high - as is the case in any organisation - in general retention is good. As stated in the VFM in the years leading up to 2012 attendance stood at 86% to 87%, which speaks for itself.