Mr. Shane O'Sullivan:

There was one case, which is disappointing from our point of view. It is the one customer treatment that we do not entirely control. A number of parties are involved. At our last meeting with the committee we expressed frustration with the way in which the treatment is operating. There has been significant progress since then. A working group has been established, comprising members of the BPFI, the Department of the Environment, Community and Local Government, the Housing Authority and the approved housing bodies. We are collaborating in trying to knock down the obstacles that currently exist. I am hopeful that will improve.