Mr. Liam McLoughlin:

The bank has made significant progress in dealing with the issue of mortgage arrears. In nine out of ten cases where customers have contacted us, we have been able to put solutions in place. The only impediment is where a customer is not co-operative. In that scenario we take the customer through a CCMA-approved route towards a legal process. In 20% to 30% of these cases the customer then actually engages with us and works towards a solution. Some cases go all the way through to repossession where a case is unsustainable or the customer will not engage with us.