Ms Cathy Mannion:

It is important to note that only a small percentage of the population will need to request a call-out from Irish Water. In the case of gas and electricity, to illustrate, most domestic customers do not require the providers to come out to their property and do something. Generally, if something needs to be done on the company side of the network, it must be done at a cost to the company. A customer might call to notify a network fault but he or she will not be charged to fix that fault. It would be an unusual thing for a domestic customer to incur an additional charge.