Ms Anne Vaughan:

I want to be clear on this, this is all covered under social welfare law and under natural justice and it is not as if suddenly it would come as a surprise that a penalty rate would be imposed. A warning is given, followed by another warning, a letter is issued and all of that. We might find in another arena that somebody might be accusing us of being a little soft in this space. It is all about trying to assist people to be job-ready or course-ready and we all know, and the Senator knows better than I do, that there are some people who are well behind in that respect and need a lot of hand-holding.