Ms Annemarie Harte:

I would argue that it comes back to promotion. Some 90% of the press around water charges has been negative, as members will be all too aware. We are not hearing enough about the types of schemes that would help people to conserve water. I recently bought a new washing machine even though, as an apartment dweller, I will probably be charged the all-in rate for the next 12 months. However, I am making a conscious effort to change my behaviours in order to conserve water. I am not convinced that most people are aware of what is available by way of incentives and grants.