Ms Bernie McNally:

The Ombudsman referred to medical schools and so on. This report has been circulated to medical and nursing schools. We want to maximise learning from the report. The Ombudsman has spoken at events for student and qualified nurses. I recall that at one such event a nurse stood up and said in relation to a story which the Ombudsman told that it had made the hair stand up on the back of her neck. It is the power of the story versus a piece of theory or a standard. We would hope that schools and hospitals will use some of the stories in this report to make the hair stand up on the back of the neck of staff and thus make them aware of how easily things can go wrong and the effort that is required to provide a really good, dignified service at the end of life.