Ms Yvonne O'Sullivan:

Again, anecdotally we have many stories of the Department seeking the 15%, which pushes many people into facing difficulty paying for normal living expenses. We are having issues and concerns around the appeals process within recovery, the lack of transparency, and the fact that the information does not formally state that if an overpayment arises, one has a right to appeal. It states that one can report that the amount is incorrect but does not clearly leave a window open-----