Mr. Ian Talbot:

Definitions vary and an SME is defined elsewhere in Europe as a company with up to 250 employees whereas in Ireland that would be a large company. Some of this issue relates to matters of size and scale. Regarding the individuals who make decisions on procurement, it is very easy to evaluate price but it is harder to make decisions on service level agreements and so on. There is a real fear among procurement purchasing managers that they might do the wrong thing.