Oireachtas Joint and Select Committees
Thursday, 12 June 2014
Public Accounts Committee
2012 Annual Report and Appropriation Accounts of the Comptroller and Auditor General
Vote 38 - Health
Vote 39 - Health Service Executive
Chapter 21 - Budget Management in Health Service Executive
Chapter 22 - Eligibility for Medical Cards
12:00 pm
Mr. Tony O'Brien:
It is in Waterford. One of the advantages is that although the recent handling volume has gone from approximately 20,000 calls per week to 40,000 calls per week, no doubt because of the significant public interest and controversy, it has been possible to maintain a high-quality service as a result of its being outsourced that would not have been possible, on a flexible basis, if it had not been outsourced.