Ms Bernie McNally:

The single farm payment scheme last year accounted for approximately 16% of our agriculture complaints. We have not had anything like the number of complaints the Deputy is talking about. We have a triaging or screening system whereby we sort out some complaints fairly quickly and move them on to another unit. Should those complaints emerge after the appeals process we will certainly consider them, and we may group them because there might be hundreds on a similar issue. If we can get to the kernel of the issue in sorting out one complaint, that might help us to sort out 40 or 50 complaints. There are not many of them at the moment. They may be going through the appeals process.