Ms Niamh O'Donoghue:

I am delighted Deputy Áine Collins is hearing that. It certainly would be our understanding that there is a lot of learning, a lot of cultural change, a lot of business process change and very significant progress. The fact that we have been able to change the surroundings, that people have worked together and reformed the teams that they are in to support the whole Intreo process, has been a huge benefit to both sides of the service. That will be rolled out across the entire office network by the end of this year.