Seán Kyne (Galway West, Fine Gael)
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I welcome Mr. Boucher, Mr. Farrell and Mr. McLoughlin to the committee. I apologise that I had to leave earlier. Perhaps some of the issues I wish to raise might have been previously raised.

As has been pointed out by Deputy Calleary, ISME stated that there is a disappointing increase in bank refusal rates. It also said the banks cannot be trusted. Is there independent verification of the 85% approval rates? Has the Central Bank or other body verified that they are true? If the figures are true then the banks would argue that their rates are high as well. I wonder about the entire debate because anecdotally it is suggested by ISME that the refusal rate is 50%. Could someone please clarify the issue?

The Credit Review Office has stated that banks in general, not just Bank of Ireland, have a low-risk appetite. What is the view of Bank of Ireland on increased competition from credit unions? Would it welcome such competition? Credit unions have a large amount of money to invest in SMEs.

Are decisions being made at local level or are they made in Dublin? Local branch managers have knowledge of the experience of their clients or have a feel for the people who make applications to them.

How many people are put off from making a credit application because they feel the bank will not help them? Has Mr. Boucher any figures on this?