Oireachtas Joint and Select Committees

Tuesday, 8 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Ulster Bank

2:20 pm

Photo of Ciarán LynchCiarán Lynch (Cork South Central, Labour)
Link to this: Individually | In context | Oireachtas source

If customers are not engaging, there has to be a process to encourage them to engage. However, although the percentage of non-engagers has reduced from 30% plus to 14%, the bank's legal positioning is still at more than 30%.