Ms Jacqui McCrum:

We will not be able to give the Deputy an exact figure now. The total number of complaints we substantiated for that period of time that we are allowed to declare, up to 31 December, is 42. The total number upheld in the third and fourth quarter if we doubled up would be 84, but that is not quite right. There are certainly another 20 or so companies. They may have only one complaint or there could be a company with two complaints and just missed the three strike rule.