Mr. William Prasifka:

It is very simple. Many decisions could be made on a preliminary basis, where people come in and we give them a preliminary view on where they are going. Second, in terms of the actual proceedings, there is no requirement to hold a formal hearing with each ombudsman having discretion on how to decide cases. They could decide cases through people coming into a room and having a chat, with no stenographer and no lawyers. It can be done quite informally. As someone who has spoken out in the area, I must say that we need a word of caution. With a high degree of informality, it is much more difficult to come up with a predictable and transparent decision-making process. Our primary goal is to decide cases fairly. If we can do so in a transparent and predictable way, we can raise standards within the financial services industry. The operators will know what to expect. If we become very informal, what we gain through ease of decision-making, we may lose in terms of its effect on the industry.