Mr. William Prasifka:

We do not break down complaints or experience by the type of complainant or their status. International comparisons are sometimes very helpful but in comparisons between us and the UK, what must be understood is the Irish model and our operations are completely different from those in the UK. We operate with a very high level of formality. The UK operates with a high level of informality. The UK strives to have many decisions made on a preliminary basis but we have no ability to do this and we must go to a final determination. Many of the UK determinations and decisions are kept very brief and are on one page. I have signed determinations which go to 10,000 words or 20,000 words. We operate with a completely different level of judicial oversight than in the UK and this drives many of our procedures. We have had some intervention from the courts on the legal standards which must be used, and this guides us and we must learn from it.