Ms Josephine Feehily:

We accepted a proposition from them to the effect that they had not received anything. It was not an organisation that was in the business of doing this every week. It was a most unusual case with a one-off transaction and a completely innocent error. An innocent error is something we also accept in our code of practice. Because it was such an unusual transaction for them, it was not part of their normal business, innocent errors do happen and we recognise that in the code of practice and it is regularly a feature in our settlements. In the round, we accepted their proposition and we did not charge the interest.