Oireachtas Joint and Select Committees

Tuesday, 11 February 2014

Joint Oireachtas Committee on Environment, Culture and the Gaeltacht

Standards of Service in Water Supply: Irish Water and CER

2:50 pm

Ms Cathy Mannion:

Many of these issues will be the subject of consultation. I am giving some initial thoughts. As I said, we will work with the Environmental Protection Agency to rank the most important things that need to be done to build the quality of the service. We will work our way down the list. During the consultation process we will look at the question of whether a customer in an area where a water notice has been issued and the water is not drinkable should have to pay the full cost of water supplied.

We cannot presume that is what the outcome of consultation will be, but, realistically, I expect them to pay somewhat less because the quality is not the same as elsewhere. We have to work closely with the EPA to determine the aspects of quality for which a customer should pay less.