Catherine Byrne (Dublin South Central, Fine Gael)
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I have several questions about health insurance claims not being processed properly. What is the average time it takes for a claim to be processed? Is the health insurance industry examining ways by which it can improve waiting times on processing people’s claims? People are finding it difficult to afford health insurance premia. Despite that, the VHI’s 2012 annual report showed administration costs rose by 11%, as well as a net increase of 91 staff, resulting in a 10% increase in the costs of staff wages. Will the VHI explain the need for an increase in staff at a time when-----