Mr. Patrick Burke:

It improves customer service too. If we go back some years, this committee and other fora dealt with the fact that there were huge waiting times and that there were different standards across the country. We published the fact that between 95% and 97% of applications are dealt with monthly. Our focus is on making the customer service better and dealing with that tail of 3% as quickly as we can. There is a huge customer service perspective as well.