Ms Nuala Whelan:

Regarding Senator O'Reilly's comments about churning and tracking, if this is done within the context of a very good, quality-driven career guidance process, there should not be a high level of churning. We should be able to track clients and indeed, we are able to do that through the job centres in terms of following up and finding out the outcomes for clients. A lot of this comes down to the relationship between the practitioner and the client and the approach taken. When conditionality is brought in, once the approach is very positive and supportive and the client feels that he or she is being supported into the labour market, then conditionality will not be such a big issue. Our experience is that young people are very willing to work with us and to look at the opportunities that are available to them.