Mr. Paul Carroll:

In my division and in those of my colleagues elsewhere, we have been calling existing customers in for significantly larger group engagement sessions, some with up to several hundred people, than is the case in the Intreo model of 20.

We have an excellent information pack which we give to all new registrants and to those who have exhausted their benefit entitlement and who have to apply for jobseeker’s allowance.

When one goes into a new Intreo office, while it may be the old welfare office, the look and feel is different and more of a job centre. For example, for my offices I have ordered posters from the family income support unit that show work does pay. There are several myths that work does not pay.