Mr. Declan Lavelle:

Yes. During 2012 we issued what we call reval information forms. Every ratepayer in Limerick got one. It requested general information about details of occupation etc., but if an occupier was paying rent we asked him or her to let us know what that rent was. In many instances we went out and engaged with those occupiers face to face, inspected their properties and established details about the transactions while we analysed them.

Obviously, our valuer engages face-to-face in each case with the ratepayer in those instances and a relationship develops there.