Mr. Paul O'Toole:

I will never say that something can never happen again. Time and again, experience demonstrates otherwise. In recent years, we have sought to improve our governance in every aspect of what we do. We are making good strides in some areas in this regard. Human nature being what it is, though, one can never say that something will never happen again.

One must do two things. First, one must concentrate on getting systems, controls, governance, culture and behaviours as right as possible. Second, when issues occur, which they always do, one must tackle them. This is the approach that we would take.