Ms Bríd O'Brien:

Yes, if the case management system is rolled out in a constructive way, it could help to address some of these dilemmas that arise, particularly for people for whom an earlier intervention would be useful. It would be hard to design a system where somebody is not caught by a dividing line, regrettably, but it could help to address some of the anomalies. Currently, people have to be long-term unemployed to access an opportunity by which time they may not be able to avail of it to the best advantage that they could have done if they had been able to access it earlier.