Ms Helen Faughnan:

Exactly. We appreciate that and are looking at it. The Department has merged staff from the former employment and community services of FÁS and the community welfare service of the HSE. Approximately 1,700 staff have merged in with the existing staff of the Department and we are examining a more integrated service for the customer under the auspices of the new Intreo model which is being rolled out. Approximately ten Intreo centres have been developed and we are in the process of putting in place Intreo services in 33 other centres. One aspect of that is an integrated reception area. If someone comes in to access any of the Department's services, including rent supplement, he or she will be met at reception. He or she will be able to access a form and if he or she needs support to complete it, he or she will get it. The form will be accepted and processed through the back office. That is where the service is moving to.