Ms Josephine Feehily:

What I would say to them is this: we had no register but we created a register out of our own databases and a series of other databases and we knew it was not perfect. We wrote in respect of 1.66 million properties. We know some people were missed out. Some of those may still receive correspondence because we have had returns sent back to us from An Post which we are reissuing to different addresses. Ideally, what they should do is file online or telephone our helpline and pay over the telephone. It is difficult now if they want to pay in cash. We can still send them a return. If they have written in and asked for a return we will still send it to them but it is difficult. It would be better if they could actually pay either online or over the telephone by giving their payment details to the operator.