Mr. Niall McDonagh:

Generally in IT departments, public or private, about 80% of time is spent maintaining current infrastructure and 20% developing services. The whole opportunity for Government and businesses is to turn that on its head, so they spend 20% of their time maintaining their infrastructure because they will have a lot less to maintain, and 80% of the time developing services for their businesses and, ultimately, for their customers. That is the idea, not to take people out but to turn to their work towards more added value activities.