Arthur Spring (Kerry North-West Limerick, Labour)
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My first question relates to standing orders. It appears that some of the banking institutions apply a regime whereby if the cashflow of a business or individual does not meet the withdrawal of a standing order, he or she is penalised for missing the standing order payment. In the event that the standing order is put back in place, a surcharge or penalty is applied to the customer, who therefore gets hit with a double whammy. Is that identified as being two different surcharges, and do the witnesses believe it is appropriate for banking institutions to do that?