Gerald Nash (Louth, Labour)
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One of the major bugbears for applicants is the problem of mislaid material. This is material that applicants are convinced they have sent in but which they are informed, perhaps six weeks to two months later, is missing. In the meantime, they have been trying to contact the Department to get an understanding of the status of their application. I understand the Department has engaged Accenture to undertake a review of why these problems are being encountered. When will that review be completed, when will we have that report and how much is it costing?