Mr. Mark Johnson:

Yes. The sex offender prison, Albany, is an example. If there is a 37% reduction in complaints with no information from the prison service about the cost of the traditional complaints procedure, one has to be underselling it. They have measured only what they can see but one can see the full impact on that cost saving in a prison. I spoke to the English Minister this week and said that we have had 100% contract retention with people on the ground who need answers and they see the effects. We are working back on ourselves to provide the science behind this innovation. Cambridge University is involved. For instance, what is the measurement of somebody's experience of coming into contact with the criminal justice service? We do not have one. The prisons have measurement of prisoner quality of life, MPQL, which I would question on the basis that is underselling. We work with the probation service in the UK to find a community-based measurement but we are far from that and from youth services. The MPQL is probably the straightest measurement we have. Martin O'Neill from the Prison Service here is doing an MSc at Cambridge and is very interested in bringing MPQL to Ireland.