Oireachtas Joint and Select Committees

Thursday, 21 February 2013

Public Accounts Committee

2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 9 - Office of the Revenue Commissioners
Chapter 7 - Audit of Revenue 2011
Chapter 8 - Revenue Outturn 2011
Chapter 9 - Revenue Debt Collection
Chapter 10 - Increasing Tax Compliance

10:40 am

Ms Josephine Feehily:

The Deputy should ask me in a few months. Let me rephrase that. We have done our best. I have enough cash resources for the IT development. We got a capital sum for that. We have enough cash to run the publicity campaign and so on. If 1.6 million people all telephone on the same day, we will not have enough staff to deal with them. That would be an enormous challenge.

The challenge is as follows: to make the information campaign as good as it can be; to stagger the issue of the letters, apart from the logistics of the postal system which will stagger it; and to encourage as many people as possible to file online. It is a very simple procedure to file online. It will be similar to the way one pays motor tax online. We will give people a PIN to file online. If all the pieces fall into place, we will have sufficient resources. If they do not, we will eat into our other resources, and that is what we will do.