Ms Emily O'Reilly:

On that question, we find that the imposition of search and retrieval fees is done in an ad hoc and random manner, as Deputy Fleming discovered. I read the Deputy's commentary. It was proposed that he be charged €1,100 for search and retrieval. That could have been appealed to our office. The Act states that the search and retrieval must be carried out in an efficient way. Therefore, if it takes two days because the records are in a mess, that is not fair.