Ms Jacinta Stewart:

A mobile telephone number is available for Oireachtas Members. We take a record of each telephone call we get and of the response we have given. In Abtran, each telephone call is recorded. One issue raised by Deputy Griffin that I missed, for which I apologise, pertains to someone waiting for 26 minutes. We are conscious that there are peak times, such as, for example, 12.45 p.m. to 1 p.m. There is a system in place in Abtran whereby on telephoning, one is informed that if one leaves one's telephone number, a representative will come back to one and consequently, one is not obliged to wait in a queue for a long time.