Mr. Alex Chisholm:

The most important public notification to An Post from ComReg about its deficiencies in meeting the quality of service target and the corrective action it needed to take was issued to it in 2009. I would be delighted to forward the information published at the time, which gave An Post a clear deadline by when it had to improve the quality of service to meet the necessary target.

I am conscious that Deputy Harrington has asked a number of times about the quality of service monitor. Obviously, we cannot speak about anything that relates to the court case, in line with the Chairman's guidance to the committee. However, I will ask Mr. Plunkett to provide a little more detail to help committee members understand the function of the quality of service independent monitor, how it is operates and what we can and cannot share with other parties.