Mr. Ger Cowhig:

We have very strong asset management systems in place in our gas industry. We are taking that expertise and growing that system for use in Irish Water. We will set up a work-flow management in Irish Water and cyclone click to communicate, through hand-held technology, to those on the field and hopefully in a number of years we will work with those on the field through hand-held technology, as we do in the gas industry today, which will be an efficient way to enable the flow of information back and forward. The customer will be able to find out at any point in time what is happening, for example, if a job is being done on his or her property the stage it is at. The customer will be able to ring the call centre and identify if a person is working on the field and, if so, if that person will be able, through hand-held technology, to communicate back and forward with the call centre to find out what is happening on that customer's premises. Therefore, the customer will have the latest information at any point in time about what is happening on his or her property.