Oireachtas Joint and Select Committees

Tuesday, 6 November 2012

Joint Oireachtas Committee on Environment, Culture and the Gaeltacht

Establishment of Uisce Éireann: Discussion with Bord Gáis Networks

4:15 pm

Mr. John Mullins:

If we did that, on a regional basis for example, we would be creating inefficiencies. We would have to have servers, training and technology in every location across the country. We have the experience of having centralised our operations in the gas business in Killorglin and we provide employment, through FEXCO, for 250 people in south Kerry. That is our experience. We employ 62 people in Clonakilty, in the Chairman's own constituency, who deal with issues such as payment plans in the gas and electricity business. We have moved various services in the gas business to locations outside Dublin. However, to begin with, we must have a central customer service centre, a national lo-call number, one set of servers, one set of technologies and two systems, namely, an asset management system and a customer information and billing system.