Ms Emily O'Reilly:

There can be a time lag. It is one matter to draw up principles and get everyone to stick them up on an office wall. One of my ombudsman colleagues in the UK has an expression, namely, "Live it, do not laminate it". When we draft principles, we want them to be lived. For this reason, we are planning a programme of stakeholder engagement. It is a horrible expression, but it means that this will not just be a case of my colleagues and me publishing principles in a nice press release. We will engage with the committee and relevant line Departments to ensure that the message trickles down.