Michael Creed (Cork North West, Fine Gael)
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Will Mr. McAteer elaborate on practices at the coalface in respect of case management? How would the management of individual claims and cases at Quinn Insurance been at variance with best practice in the industry? How can what appears to be a calamitous and deliberately engineered systemic under-provisioning be explained in individual cases? For example, if I were to break my leg, my insurance company would have a process which marks down that this could cost a certain amount including higher costs for surgery. There must be a process by which case management filters upwards regarding the amount of reserves required as individual cases are managed.