Grace Boland (Dublin Fingal West, Fine Gael)

There are clear communications failures with customers and in terms of reporting, so it should bring down the overall score.

I want to come back to the representation. Trying to get new estates connected is a real challenge. Residents are going around in circles, as are potential homeowners and public representatives. Issues are complicated. There does not seem to be anyone whom we can pick up the phone and speak to. We get emails back and, to be honest, they do not really tell us very much. They refer to instructing a developer to avail of an alternative connection point or that the design for the connection point has yet to be agreed. Essentially, the reply is "not with us". There is no one that we can have a conversation with to talk about how we move these things along. Is there a process? I have more complicated questions than that. That is a very straightforward one.