Laura Harmon (Labour)

I thank the witnesses for their insightful contributions and for the important work they do. From listening to them this morning I am left with more fear and worry than positivity. They raised some important concerns and flagged a number of important issues. I was struck by the fact that Ms Loftus mentioned there is relatively no data in relation to this for those aged over 75. We also know we are an ageing population in this country. We were recently named the loneliest country in Europe as well. There is a great deal of loneliness among older people. My worry is that AI would be seen to be replacing human interaction. That absolutely cannot be the case. I am very much struck as well by the issue arising from this moving away from hard copies. One example mentioned was boarding passes. In daily life many of us see that when paying for things with our cards or our phones, often the price cannot be seen. It is often not displayed so there is a lot of scope for scamming. Can Ms Loftus elaborate on some of the legislative actions she would like to see and how we can clamp down on the risk of scams and impersonations? Older people are particularly vulnerable in relation to this.