Ms Sharon Casey:

I concur with what everybody has said. We actually got an email less than two weeks ago from somebody who has been retired for several years, was an early adopter of technology, has used online banking for 20 years, was encouraged to get a tablet and now one of the main associated banks has removed the option to have its app on the tablet. Another one of the banks removed that about 18 months ago. However, I would bring it home to what we can do. Within our public services, when somebody is making a case, we need to increase the security here to keep everybody safe. They should actually include the voice of people who are marginalised in what this will this look like. For instance, will this make people who were able to manage to use these services able to renew service with the Department of Social Protection? Maybe they have been trying to get an enduring power of attorney up but you have to have an email and it requires quite a skill set to be able to separate what is a spam email from something that is real. That is a journey some of us have been on for a long time. We could do stuff that is within our power. It is not just private companies. Obviously, while it is important to keep the technological infrastructure of the State safe, we need to include support systems.