Ms Aoife Rafferty:

My terminology was probably incorrect. It is actually about concerns or if someone wants to raise something where they are not sure how to move forward with it. It is about coming to someone they feel they can trust and where they will be able to talk about something in a confidential manner. While my role and the remit is more within staff and employees within the association, I have got involved and people would come to me from grassroots level just with my interaction daily with people across the football community.