Malcolm Byrne (Wicklow-Wexford, Fianna Fail)

I want to ask about NGBs generally. They have safeguarding policies. Part of the issue here seems to be the debate between what is classified as a formal complaint and the raising of a concern. I do not want to go in to specific issues, but the dispute here seems to be that while concerns were raised in May 2023, a formal complaint did not come until February 2024. Generally with regard to NGBs or from a policy perspective, what is the standard when an issue comes up? Does it have to be a formal complaint? What happens if someone says there is a rumour or whatever?