Ms Kirsten Pakes:

I am trying to be consistent in my approach here because I am being mindful. As I said, I would not normally talk about steps that happen through a concern or complaint. I have to be mindful here that there will be individuals out there who have genuine concerns, who want to come forward and they have to trust in the process of confidentiality and I have to stand over that.

I am really careful, for their needs, that I do not breach anything around that. Any process that might have happened is key to that confidentiality.