Dr. Adrian Corcoran:

Exactly. They submitted the complaints to us. The resolution to those complaints varied. About half of them referred to the carrying of mobility equipment and the other half were about the service the passengers got. We will work with the airport or the airline on putting in place remedial measures to address such concerns. Unless there is damage to the equipment, there is no financial assessment. It is a question of how we make this service better going forward.

We also do inspections. We inspect the airports every year for their compliance and do an end-to-end assessment, so-----