Grace Boland (Dublin Fingal West, Fine Gael) | Oireachtas source

I would appreciate that.

Turning to the issue of disability, I recently travelled through Dublin Airport with my 80-year-old mother. I had booked assistance for her and we had a very successful progression from the terminal to the aeroplane on the way out. However, on the way back, we had a very disappointing experience. We were also travelling with my small children. My mother was to get assistance from the plane back up to the terminal, while we were to take the children, get the bags and meet her at baggage collection, as we had done on the way out, but nobody turned up for her. People turned up for the aeroplane but there were so many people on the aeroplane looking for assistance that there were not enough people to assist her and there was no proper communication as to whether anyone was going to come back for her. She has breathing difficulties and she really needed assistance, particularly since we were very far away. It simply was not good enough. She wrote to the DAA and got a nice letter back from Kenny Jacobs but it does not give me much confidence that it is being properly managed, and she did complain. I would like to come back on this because it is really important. We need to make sure we are allowing people with disabilities to travel through our airports. Does the DAA refer complaints to the IAA? What is the IAA's role in that regard?